Shipping Policy

Our Shipping Promise

1. Pre-Order Shipping Timeline

The Rune 1 smart ring is currently in the pre-order phase. We're working hard to bring you a premium health wearable, and shipping will begin once manufacturing is complete.

What to Expect

• Order confirmation — Immediate email with your order details and estimated ship window
• Progress updates — Periodic emails on manufacturing milestones
• Ship notification — Email with tracking number when your order ships
• Delivery updates — Real-time tracking until delivery

If There Are Delays

We're committed to transparency. If our timeline changes, we'll notify you within 24 hours of learning about the delay. You'll always have the option to:

• Keep your pre-order and wait for the updated ship date
• Cancel for a full refund — no questions asked

This policy complies with the FTC's Mail Order Rule requirements for pre-order products.

2. Shipping Cost

Free standard shipping on all orders, everywhere we ship. No minimum purchase, no hidden fees, no surprises at checkout.

We believe great products should come with great service. Shipping is on us.

3. Delivery Regions & Timeframes

We ship the Rune 1 worldwide. Once your order ships, estimated delivery times are:

Transit times are estimates from the ship date and may vary based on customs processing, carrier conditions, and local delivery infrastructure.

4. Order Processing

Once shipping begins for pre-orders (Q3 2026), here's what to expect:

• Processing time — 1–2 business days after the shipping window opens
• Order confirmation — Immediate email with your order details
• Ship confirmation — Email with tracking number when your order leaves our facility

Business days are Monday through Friday, excluding public holidays. Orders are fulfilled first-come, first-served based on the original order date.

5. Tracking & Notifications

Every order includes full tracking from our facility to your door.

• Tracking number — Sent via email when your order ships
• Real-time updates — Track your package on the carrier's website
• Delivery notifications — Updates when your package is out for delivery and delivered
• Signature requirement — May be required for high-value shipments

If you have questions about your shipment, contact us at support@getpulsyn.com with your order number.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees imposed by your local government. These charges are the responsibility of the recipient and are not included in the product price.

What You Should Know

• Duty rates vary — Check with your local customs office for applicable rates
• Payment required — Customs fees must be paid before delivery in most countries
• Declared value — We accurately declare the full product value on customs forms (required by law)
• VAT/GST — EU, UK, Australia, and other regions may charge VAT or GST on imports

We recommend checking your country's import regulations before ordering. We are not responsible for delays caused by customs clearance or any fees charged by customs authorities.

7. International Shipping Restrictions

While we ship worldwide, some restrictions apply:

• PO Boxes — We can ship to PO Boxes in most countries, but delivery times may be longer
• Military addresses (APO/FPO/DPO) — Supported for US military personnel; allow extra transit time
• Remote areas — Delivery to very remote locations may take longer or require special arrangements
• Sanctioned countries — We cannot ship to countries under US, EU, or UN sanctions

Address Accuracy

Please double-check your shipping address at checkout. We cannot be responsible for packages shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we'll reach out to arrange reshipment (additional shipping costs may apply for international re-delivery).

8. Shipping Issues

Sometimes things go wrong during shipping. Here's how we handle it:

Lost Packages

If your package doesn't arrive within 14 days of the expected delivery date, contact us. We'll investigate with the carrier and either:

• Ship a replacement at no cost, or
• Issue a full refund — your choice

Damaged Packages

If your package arrives damaged:

• Document the damage — Take photos of the packaging and product
• Report within 48 hours — Email us at support@getpulsyn.com with photos and your order number
• We'll make it right — Replacement or refund, your choice

Refused Delivery

If you refuse delivery or fail to collect your package:

• The package will be returned to us
• We'll issue a refund minus any return shipping costs incurred
• Contact us if you need to arrange re-delivery

9. Delays & Force Majeure

While we do everything possible to meet our shipping timelines, some circumstances are beyond our control:

• Supply chain disruptions — Component shortages, manufacturing delays
• Customs delays — Extended inspection or processing times
• Weather events — Natural disasters, severe weather affecting transit
• Carrier issues — Labor disputes, operational problems
• Global events — Pandemics, geopolitical situations affecting logistics

In the event of significant delays, we commit to:

• Notifying you within 24 hours of learning about the delay
• Providing an updated timeline when available
• Offering a full refund if you prefer not to wait

10. Contact Us

Have questions about shipping? We're here to help.